Zoho CRM is a multi-channel CRM system allowing you to contact leads and customers through numerous channels, including email, social media, phone or website live chat.
Zoho focuses on delivering on the AI/automation features analyzing your sales performance, detecting anomalies in the sales process or suggesting the best time to contact the lead.
It also has a built-in predictive lead scoring system identifying the most probable leads to close and suggesting the next steps.
Zoho integrates easily with other software solutions, letting you integrate the CRM into your existing software environment. It offers robust reporting/analytics to help you make the most out of data stored in your CRM.