Salesforce: CRM for Enterprise

Salesforce is the largest CRM system used by more than 150,000. It is designed with a focus on large enterprises, providing a set of comprehensive tools for sales, marketing, business management, and metrics measurement.

Salesforce, within its CRM system, offers a suite of products:

  • Salesforce Sales Cloud - core CRM system
  • Salesforce Service Cloud - for customer service management
  • Salesforce Marketing Cloud - for marketing automation
  • Salesforce Community Cloud - for building your business’s community
  • Salesforce Platform - for developers to build applications
  • Salesforce Einstein - for detailed analytics
  • Salesforce Collaboration - for team collaboration on documents
  • Salesforce Commerce Cloud - for e-commerce
  • Salesforce Integration Cloud - for integrating Salesforce with additional software/applications
  • Salesforce Industry Products - with products designed for specific industries, including financial, health, government, philanthropy

Thanks to its platform design, Salesforce allows developers to easily build applications on top of the software, supporting the system with additional functionality, when needed.

There are over 1,000 Salesforce’s partners, allowing the company to implement their CRM system at scale, globally.

Company’s full name: Salesforce.com Inc.
Trial length: 30
Number of customers: 150,000
Differentiating features/focus: suite of products for sales/marketing
CRM Customer Target:
Small
Medium
Big
CRM Features:
Contacts' management
Sales pipeline
Documents' storage
Activities' management
Analytics/reporting
Customer service management
Automated contacts' sync
Marketing automation
Customers/recipients tracking
Calling system
Quoting/proposals
Email integration
Web forms
Mobile application
Company data enrichment
Contact data enrichment
Advanced lead scoring
Workflow automation
CRM Integrations:
Facebook
LinkedIn
Google Ads
Facebook Ads
MailChimp
Shopify
Slack
Trello
Asana
Twitter
Zapier
Xero
PandaDoc
Woodpecker

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